Narendra Singh Jadoun

Provided expert frontline helpdesk IT support to end-users on hardware, software, and network-related problems, consistently resolving issues efficiently to minimize downtime.

Administered robust network security protocols, including system upgrades, user management, and resource privilege assignments, enhancing overall system integrity.

Managed and configured daily, weekly, and monthly backups, ensuring data integrity and rapid system recovery capabilities for critical business operations.

Supported desktop applications remotely using Windows Remote Desktop and Lync Sharing, ensuring uninterrupted user productivity across diverse locations.

Installed, configured, and upgraded various operating systems and software packages, maintaining optimal system performance and security standards.

Configured and troubleshot LAN and Wi-Fi networks on desktops and laptops, ensuring seamless and reliable connectivity for all users.

Resolved assigned IT support calls within specified Service Level Agreement (SLA) periods, meticulously updating progress and solutions on Remedy tools.

Provided advanced technical support for network infrastructure, including routing, cabling, and end-to-end termination, ensuring high network reliability.

Configured and troubleshot a wide range of computer peripherals such as printers, scanners, and projectors, optimizing user productivity.

Managed and resolved physical network problems including issues with cables, modems, hubs, switches, Wi-Fi, and routers, restoring connectivity swiftly.

Installed and configured CCTV cameras and access control systems, enhancing physical security measures for client sites.

Conducted quarterly and annual asset inventory audits, meticulously maintaining IMAC (Installs, Moves, Adds, Changes) forms to ensure accurate inventory records.

Performed installations of operating systems and applied necessary updates and patches, ensuring smooth and secure system functioning.

Configured and troubleshot MS Outlook, Internet Explorer, Lotus Notes, and Citrix environments, resolving critical user access and functionality issues.

Installed and troubleshot SAP/GLSU applications, supporting essential business processes and data management.

Scanned and removed various system snags, including spyware and viruses, significantly enhancing system integrity and security.

Educated users on precaution measures for frequently arising system concerns, proactively reducing support tickets.

Managed and maintained desk phones and EPBX systems, ensuring reliable and uninterrupted communication infrastructure.

Administered and maintained IP phones, supporting modern voice communication systems across the organization.

Configured and troubleshot Polycom Video Conferencing setups, facilitating seamless virtual meetings and collaborations.

Initiated and monitored server backups on tapes using Bright store Backup Manager, ensuring robust data recovery capabilities.

Restored critical data from backup tapes upon user request, minimizing data loss and ensuring business continuity.

Planned, designed, and executed installation operations for computer networks, establishing robust IT infrastructure.

Administered and installed network infrastructure components, including routing cables and performing end-to-end terminations.

Configured various computer and peripheral devices such as printers, scanners, and projectors, ensuring optimal functionality.

Maintained physical network components, including cables, modems, hubs, switches, Wi-Fi, and routers, resolving connectivity issues.

Gained hands-on expertise in working with optical fiber cables, supporting high-speed network deployments and maintenance.